Skip to content At Electrocycleforsale, we believe trust starts with clarity. This policy explains how payments, advance payments, refunds, and returns work when you purchase an electric bike from us.
By placing an order on our website, you agree to the terms outlined below.
We offer two payment options depending on the product and order value:
1. Full Payment
You may pay the full order amount at checkout.
2. Advance Payment
For selected orders, we allow advance payments starting from USD 1,000.
The remaining balance must be completed within 30 days from the date of the advance payment.
Advance payments confirm your intent to purchase and allow us to reserve or process your order.
Advance payments require a high level of certainty from the customer.
By making an advance payment, you confirm that:
Please make sure you are fully confident before choosing this option.
Orders with a total value below USD 2,000 are not eligible for refunds, except where required by applicable consumer protection laws.
We strongly encourage customers to review product details carefully and contact us with questions before placing an order.
For eligible orders of USD 2,000 or more, the following refund timelines apply:
Refund eligibility depends on whether the order has been processed, shipped, customized, or allocated.
We offer a 100 percent refund only if:
Returned items must include all original packaging, accessories, and components.
Once the returned product is inspected and approved, the refund will be processed using the original payment method.
Returns are accepted only when:
Customers are responsible for return shipping unless otherwise stated.
If you receive a product that is damaged or incorrect, contact us immediately through our Contact Us page. We will review the issue and work toward a fair resolution in line with consumer protection laws.
We ship to many countries and regions worldwide. Customs duties, taxes, or additional charges may apply depending on your location.
These charges are not controlled by Electrocycleforsale.
If extra customs-related payments are required:
Delays caused by customs authorities are outside our direct control.
This policy complies with:
Nothing in this policy limits your statutory rights under the laws of your country of residence.
Approved refunds are processed within a reasonable timeframe after inspection and confirmation. Processing times may vary depending on payment method and financial institution.
We aim to be fair, transparent, and supportive while protecting both our customers and our business. If you are unsure about any part of this policy, we strongly encourage you to contact us before placing an order.
