Shipping and Customs Policy

At Electrocycleforsale, we ship electric bikes and accessories to customers in many regions around the world. This policy explains how shipping, delivery, customs, and related charges work so you know what to expect before placing an order.

By completing a purchase on our website, you agree to the terms outlined below.

Shipping Coverage

We offer international shipping, including but not limited to:

• United States
• European Union countries
• United Kingdom
• Selected international regions

Shipping availability and options depend on the product and destination. Details are shown during checkout or confirmed after order placement.

Order Processing

Once your order is confirmed:

• We begin processing after full payment or confirmed advance payment
• Processing time may vary based on product availability and order type
• Orders involving advance payments may require additional verification

We keep you informed when your order moves to the next stage.

Delivery Timeframes

Delivery times depend on:

• Destination country
• Shipping method
• Customs clearance procedures
• Local courier handling

Estimated delivery times are provided for guidance only and are not guaranteed. Delays caused by logistics providers, customs authorities, weather, or regulatory inspections are outside our direct control.

International Shipping and Customs

Customs Duties and Taxes

When shipping internationally, your order may be subject to:

• Import duties
• Customs taxes
• Local handling or clearance fees

These charges are determined by local customs authorities and are not controlled by Electrocycleforsale.

Responsibility for Customs Charges

Unless stated otherwise:

• The customer is responsible for paying any customs duties or import taxes required by their country
• Failure to pay customs charges may result in delivery delays or return of the shipment

We strongly recommend checking local import regulations before placing an order.

Extra Customs Payments Collected by Us

In some cases, we may request or collect additional amounts to assist with customs clearance.

If this happens:

• The amount will be communicated clearly
• Any unused or excess customs-related payment will be fully cleared or refunded to the customer

We do not profit from customs charges.

Customs Delays and Holds

Customs authorities may inspect or hold shipments without prior notice. These actions are beyond our control.

Delays caused by customs do not qualify as order cancellation or refund grounds unless required by applicable law.

Risk Transfer

Once the order is handed over to the shipping carrier:

• The risk of delay transfers to the carrier
• We continue to assist with tracking and communication where possible

If an issue arises, we work with the courier to support resolution.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Electrocycleforsale is not responsible for:

• Delays or losses caused by incorrect addresses
• Additional costs resulting from address errors

Please double-check your information before completing your order.

Damaged or Lost Shipments

If your order arrives damaged or appears lost:

• Contact us immediately through our Contact Us page
• Provide clear photos and order details

We will review the situation and work toward a fair solution in line with shipping provider policies and applicable consumer laws.

Compliance With Consumer Laws

This Shipping and Customs Policy respects:

• EU consumer protection laws
• UK consumer protection laws
• Applicable international regulations

Your statutory rights remain unaffected by this policy.

Our Commitment to Transparency

We aim to make international shipping as clear and stress-free as possible. While we cannot control every part of global logistics, we commit to honest communication and support throughout the delivery process.